Order terms

Who we are

Between Notes is an independent perfume decant service in Limassol, Cyprus, and is not affiliated with the perfume houses named on this site. You can write to us at hello@betweennotes.store.

How an order works

The form on this site sends us an order request. It does not take payment and does not oblige you to pay. We contact you the way you chose, confirm availability, delivery and payment, and the order becomes final only when we both confirm it.

Prices

Prices are in euros and are the ones shown on the site when you send the request. Delivery is not included in them; we tell you its cost before you pay.

Payment

At a meeting in Limassol you can pay in cash or by Revolut; for delivery in Cyprus, by Revolut; for delivery to another EU country, by bank transfer or Revolut. We agree the method with you after confirming the order. This site never asks for card details.

Delivery and collection

Personal meeting in Limassol: In the next few days, by arrangement. We will agree the time and place with you. Delivery in Cyprus: To a BoxNow locker anywhere in Cyprus, €2, with tracking. We send your order on the first or second working day, depending on when you place it. BoxNow collects parcels Monday to Friday, and delivery then takes 2–3 days. Delivery to another EU country: By regular post with a tracking number. We tell you the cost once we have confirmed your order.

Cancelling and returns

You can cancel free of charge at any time before you pay. Under EU law, consumers usually have 14 days to withdraw from a purchase made at a distance. This does not apply to goods made to your specifications, or to sealed goods that cannot be returned for hygiene reasons once unsealed. A decant is filled individually for your order, so once filled it cannot be returned unless it is faulty or is not what you ordered. If something is wrong, tell us and we will put it right. Your statutory consumer rights are not affected.

Authenticity

Every decant is filled from the original bottle. You can always ask us for a video of the original bottle.